Policies and best practices keep things running smoothly!
Photos of your pet may be used for promotional, marketing and social media outlets, along with some general info about your pet. You can opt out simply by letting me know you would not like your pet's photo or story shared.
I do not share any data or your information.
Payment for 1/2 of your invoice is due by the start date of your project and the balance is due upon completion. Orders will ship when paid in full.
All work is custom and sales are final.
Please do not attempt to negotiate fees or ask for a discount. You are paying for my skill and my time. There are no sales on those things:)
Final invoice payment not received within 30 days of the completion date are considered abandoned. Refund for the deposit is not refundable and your order is forfeited and donated.
Initial deposit payment is due by the start date. Deposits not paid within 30 days of the targeted start date are cancelled and your fiber is recycled. If you request it be returned you can do so within those 30 days and send a package pickup request postage paid.
I ship priority mail and international first class with tracking. Flat Rate Priority Mail costs are added to your invoice. Once your order has shipped I am not responsible for it's whereabouts. If you would like a signature to be required at delivery you must inform me. The cost for required signature will be added to your shipping cost.
Shipping labels are generated through Paypal. Confirm your address on your invoice-that is the address that will be on your shipping label.